Returns & Exchanges
Here at A New Form London we want you to be completely satisfied with your purchase. If you decide that the product you purchased is no longer required, not the right item or you simply wish to return it you can do so.
We accept returns for exchange or a refund within 30 days of the original purchase date. Providing the product is unused, in its original packaging and accompanied by a receipt.
To return or exchange a product, please email us at firstname.lastname@example.org
Returned items will be reimbursed the full purchase price upon arrival at our address. Returned items can also be exchanged for store credit.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 working days.
To return your product, you should mail your product to: 28 Wilson Street, Cardiff, CF24 2NZ.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping on the original order will be deducted from your refund.
We recommend you use a signed for or tracked service for returning goods to ensure they arrive with us safely.